A product may be returned within 14 days counting from the following of its purchase day, and it shall be consequently refunded for an amount equal to the price of the product returned. The amount refunded will not include any COD or shipping costs. The cost of shipping the returned product is paid by the customer. Kindly note that, at all times, the products must be unused and as initially packaged. No return of a damaged or dirty item will be accepted. The refunds will be credited to you according to the original method of payment. Should you wish to return a product, kindly fill in the special Return Document you will find in the package in order to inform us of the reasons you return the product and what will be more convenient for you. In case you lost said special Document you can download it by clicking here. The Return Document provides you with the following alternatives:
1) Exchange. We will do our best to replace the product returned, whether it has been considered defective whether a wrong product code has been sent to you, in which case the return shipping cost will be covered by the company.
2) Refund. You will receive a refund at the bank account you will indicate or the Viva Wallet account used for the payment, within thirty (30) calendar days from the date we receive the returned item.
The products to be returned are sent exclusively to the following address:
7, Charilaou Trikoupi str.
Τel: +30 210 99 26 112, +30 210 99 26 412
Once we receive the returned product, we will send you an email informing you that we have received it. If, within five (5) working days from the moment you sent back the item, you have not received an email from us, kindly contact us either via the contact form, you will find at impact.com.gr, by email at firstname.lastname@example.org, or by phone at +30 210 99 26 112 and +30 210 99 26 412.